1、What kinds of documents do we translate?

We deliver high quality document translation of every kind: business documents, sales/marketing, financial, medical, technical and legal translation services.

2、What kind of payments do you accept?

 We accept payments made by Paypal, Western Union, Moneybookers or E-cheque. Paypal is our preferred method of payment. If you do not have a Paypal account, you can also pay with a credit card as a guest. We accept Visa, MasterCard, Discover, American Express- As long as the payment is instant, it will work. If troubles arise, you can ask for help from our Live Chat support.
 

3、How do I get my order?

After we have received payment, we will arrange a company representative to get you your Translations as quick as possible.
 

4、Our Commitment ?

Our goal is to provide high quality customer-focused linguistic services. We are conscious of the importance of our services to the client. Our team works hard in order to provide our clients with an excellent quality product that can give them the key to reaching their target audience and target market.

 

We strive to develop and sustain positive client relationships. We believe that every customer is important and should be treated accordingly. We are always ready to listen to every client’s requirements and to discuss the finest details of their order so that both sides have a full and clear understanding of the essence of the request. Our workflow and procedures enable us to provide our service at the highest possible level of quality and in the most suitable manner.

 

5、How to solve a problem such as Submission not successful

We have tested many different web browsers, so if you receive a data error we suggest changing browsers or updating to the newest version of your preferred browser. If that doesn't work, you can contact our live support to solve it.
 

6、How long Does the Translation take ?

The Translation first draft usually takes about 24-48hours,  Formal translation documents will be sent through e-mail after you confirm . 

7、Is it safe for me to pay online?

Yes, it is safe. There is a link leading to Paypal when you reach the payment section of your order. The information you provide to Paypal is not handled by us. Paypal will keep your details safe, and And technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.
 

8、I logged into livechat, but you're not responding. What's the matter?

Our customer service representatives are people too! Sometimes they may be temporarily away from their work station. Please leave a message with your contact details, phone number an email address. Once our representative is back, they will contact you as soon as possible.
 

9、Do you have a refund policy if my order didnt get the Translation ?

Yes, we do. If you want a refund,plz go to our LiveChat .If we can't finish your order ,the order will be hold and 100% fully refund.

10、Who we are ?

Easternwest – Translation and Localization Group, established in 2011 and striving to be the first choice in language service providers for international customers. We have gained considerable professional experience, formed highly qualified teams, gathered extensive pools of experienced language specialists, and expanded the range of services and languages we provide.
 

11、Got any other problems?

Please contact our Live Chat support( skype or e-mail ) if you have any questions that weren't answered here.